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Appointments

Our appointment system aims to offer all our patients appropriate access to a doctor, improve the availability of routine appointments and alleviate the pressure on the telephones at 8.00am when we open. Ideally you should only have to make one phone call and we do the rest.

All our doctors' appointments are bookable 6-8 weeks in advance. Routine appointments can be made in person at reception, online, or over the phone - directly on 01932 253055.

We offer appointments from 7.30am until 7.00pm two days a week, and you can also book appointments for Saturdays.

Interpreting Service

We can provide interpreting services in any language covered by Language Line Solutions. This is available for both visits to reception and for consultations with any of the clinical staff. Also, First Point/Surrey County Council provides a face-to-face interpreting service, using BSL, for the deal and hard of hearing.

Booking Your Appointment

  • You will be offered the next available appointment with the doctor of your choice.
  • Although we make every effort to accommodate you, it might not always be possible to match your preferred time with the doctor of your choice. If this happens then you will be offered an appointment with the next available doctor.
  • Alternatively, a message can be left with your preferred doctor who will contact you when they are next available.
  • On the day appointments are available for all GPs for problems that cannot wait for the available routine appointment.
    Routine appointments, on the day appointments (from 5.00am) and phlebotomy appointments can all be booked online (see Using Online Services)
  • You can ask to see any available doctor in the Practice as all the doctors have access to your medical records.
  • Please be aware that only one patient can be seen per appointment and if you have a list of problems you want to discuss it may be necessary for another appointment to be made.
  • We offer extended opening hours for pre-bookable routine appointments only on a Saturday morning.

Suggestions For Making Appointments Easier

  • If your doctor asks to see you again for a follow-up appointment i.e. after blood tests or an X-ray, medication reviews, ante/post natal checks etc, please book your appointment before you leave the surgery.
  • Your doctor will let you know whether your appointment is urgent or routine.
  • If your appointment is not urgent, it will usually be easier to get through on the telephone later in the day (after 10.00am).
  • Please use our quick and easy "touch" screen to check in for your appointment this saves you from having to queue.
  • For blood test appointments please note that you may have to wait up to two weeks for an appointment for a routine or non-urgent blood test. This allows us to factor in the time necessary for the blood tests required by your doctor.

Patient Feedback

It is our aim to focus on improving the quality of care for patients and to achieve our general philosophy, where possible, of allowing patients the time they need when seeing a doctor or nurse.

We have in the past received feedback from the patients concerned that all of their medical problems could not be dealt with adequately during their appointment time. The standard length of a routine NHS appointment with a GP last 10 minutes (appointments with our Practice Nurses are longer, ranging between 10 and 30 minutes depending on the type of consultation). Some patients do attend with complex problems or multiple problems that require a longer period to assess and advise properly. Our doctors do their best to manage this, but are also aware of the inconvenience caused when we run late, so a balance needs to be struck.

We would be grateful if you could let the doctor know all your medical problems at the beginning of the consultation; your GP will then try to deal with each of your problems as appropriate. If necessary a further appointment can be arranged to discuss the rest of your medical problems.

Nevertheless, in some situations it may be necessary for the doctor to spend extra time with one particular patient. Whilst we appreciate that no-one wants to be kept waiting longer than necessary we hope that you understand that sometimes this is unavoidable. If you are concerned that your appointment seems to be unduly delayed please check with reception who will be able to give you more information. You can then decide whether to wait or re-book.

We appreciate your continued patience and understanding and welcome any comments you may have.

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Cancel An Appointment

Please remember to cancel your appointment if it is no longer required or you are unable to attend. We would appreciate as much notice as possible so that the appointment can be given to another patient.

Cancellations can be made when we are open in person or by telephone on 01932 253055. If a patient fails to attend their appointment with a doctor or nurse a note will be made on their records. In the event that two or more appointments are missed, we will write to the patient and this may result in the patient being removed from our list.

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32 Hersham Road, Walton-on-Thames, Surrey, KT12 1UX
Practice Website supplied by Oldroyd Publishing Group
Save time and nominate your local pharmacy. Your Neighbourhood Professionals Arbrook PT Surrey Mobile Massage Yoga Therapy by Julie Larner Central Pharmacy Felton Fleet School Barron Clinic Counselling and Mediation in Weybridge Surrey Psychology 2 Impact Care Home Care Agency Mayfield House
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